Refund policy

RETURNS & REFUNDS

At PITAARA, every piece is produced specifically when an order is placed.

Because of this, we don't treat correctly produced items as ordinary stock that can simply be returned for resale.

However, if your item arrives damaged, defective or incorrectly produced, we'll work with you to put it right.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective or has a clear production/printing issue, please contact us within 2 days of receiving your order.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and the problem

We'll review the issue and, where appropriate, arrange a replacement or refund.

WRONG SIZE OR CHANGE OF MIND

Please check our Size Guide before ordering.

As our products are made to order, we're unable to treat a change of mind or incorrect size selection in the same way as a defective product.

Nothing in this policy affects your statutory rights under UK consumer law.

WRONG ADDRESS

Please make sure your delivery address is correct before completing your order.

If an order is returned because an incorrect or incomplete address was provided, additional costs may apply to resend the order.